Tim Hortons, the renowned Canadian fast-food chain, is currently in need of a highly capable food service supervisor to assist in managing their day-to-day operations. With a reputation built on exceptional coffee and donuts, Tim Hortons has been serving customers since 1964 when it was founded by Tim Horton and Ron Joyce. Over the years, the chain has expanded globally and now offers a variety of delicious beverages, baked goods, and breakfast items.
Tim Hortons is renowned for its coffee, particularly the double-double, a popular choice with two creams and two sugars. Besides coffee, they offer a range of hot and cold beverages, including teas and smoothies. Their menu features donuts, Timbits (bite-sized donuts), sandwiches, wraps, and other breakfast and lunch items. The chain has a strong presence in Canada and has expanded internationally. The Tim Hortons brand has become a cultural icon in Canada and beyond.
Requirements
- High school diploma or equivalent.
- Prior experience in a supervisory role within the food service industry is preferred.
- Strong knowledge of food safety and sanitation regulations.
- Excellent leadership and organizational skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Excellent communication and interpersonal skills.
- Familiarity with Tim Hortons’ menu and products is an asset.
- Must be legally eligible to work in Canada.
Responsibilities
The Food Service Supervisor at Tim Hortons in Canada has several responsibilities that are crucial for the smooth functioning of the food service establishment. Some of the responsibilities include:
- Overseeing day-to-day operations: The Food Service Supervisor is responsible for ensuring that the day-to-day operations of the establishment are carried out efficiently and effectively. This includes managing staffing levels, ensuring sufficient inventory levels, and ensuring compliance with food safety and quality standards.
- Ensuring adherence to food safety and quality standards: The Food Service Supervisor must be knowledgeable about food safety and quality standards and ensure that they are strictly adhered to by all staff members. This includes ensuring that food is stored, prepared, and served in a safe and hygienic manner.
- Training and supervising staff members: The Food Service Supervisor is responsible for training and supervising staff members, including assigning tasks and monitoring performance. This includes providing feedback and guidance to staff members to help them improve their performance.
- Maintaining inventory levels and placing orders for supplies: The Food Service Supervisor is responsible for monitoring inventory levels and placing orders for supplies as needed. This includes ensuring that the establishment has sufficient food, beverages, and other supplies to meet customer demand.
- Handling customer inquiries, concerns, and complaints: The Food Service Supervisor must be able to handle customer inquiries, concerns, and complaints effectively and efficiently. This includes resolving customer issues and ensuring that customers are satisfied with their experience at the establishment.
- Developing and implementing strategies to maximize sales and profitability: The Food Service Supervisor must be able to develop and implement strategies to maximize sales and profitability. This includes identifying opportunities to increase revenue, such as introducing new products or promotions, and implementing cost-saving measures.
- Coordinating and participating in the preparation and cooking of food items: The Food Service Supervisor must be able to coordinate and participate in the preparation and cooking of food items as needed. This includes ensuring that food is prepared according to established recipes and quality standards.
Benefits
- Competitive salary.
- Health and dental benefits.
- Retirement savings plan.
- Employee discounts on meals and merchandise.
- Opportunities for career advancement within the company.
- Comprehensive training and development programs.
- Flexible work schedules.
- Positive and supportive work environment.
Tasks
- Supervise staff members, ensuring they are performing their duties efficiently and effectively.
- Monitor inventory levels and place orders for supplies.
- Coordinate and participate in food preparation and cooking.
- Handle customer inquiries, concerns, and complaints.
- Maintain cleanliness and sanitation standards.
- Create work schedules and manage employee shifts.
- Train new employees on company policies and procedures.
- Collaborate with management to develop and implement new strategies and initiatives.
Note that the responsibilities, requirements, benefits and tasks mentioned above are representative and may vary based on the specific job opening at Tim Hortons.
If you are interested and qualified for the job, join the Tim Hortons team today and be a part of a successful and growing company. Submit your resume to timhortonsorleansjobs@outlook.com